HoloLens helps flight attendants read passengers' emotions

Microsoft has been supplying an augmented reality headset to developers since last year, and this has begun to bring tangible first results. On its basis, Air New Zealand has created a tool for the "flight attendants of the future" - the aircraft crew will receive opportunities that are now available only in computer games.

The basic function of "flight attendant glasses" on the HoloLens platform: the ability to get detailed information about him at any time, just by looking at the passenger. Name, age, purpose of travel, habits indicated, how many minutes have passed since he asked for a drink, etc. Plus data on phobias, medical contraindications, information from the security service. All this information is available now, but with the instant display of points on the screen, the work of the staff will be much easier.

The second most important option: analysis of the passenger's emotional state. The system studies his facial expressions, pulse, breathing, timbre of his voice and tries to assess from “calm” to “very anxious”. This will not yet help to identify the true cause of the anxiety, but it will help to create a comfortable environment for people on board. What if someone is simply afraid or embarrassed to ask for help or does not know how to formulate their concerns?

The technology is experimental, and the use of relatively bulky headsets in the cramped cabin of an airliner raises questions. However, the demo video is compelling enough to give such a system the green light. Perhaps the world is not yet ready for the massive introduction of augmented reality systems, but no one prevents businessmen from investing in single ambitious projects. Especially if it helps to improve the quality of customer service.